Wael Salama IBM Recommendations

January 15, 1997Dear Wael,

Congratulations on your achievement of a Marketing Excellence Award in 1996.  It was a great year and your individual efforts were key to our team’s success.
Sincerely,

Ron Gibbons
IBM
1507 LBJ Freeway, Dallas, Texas 75234

Mr. Wael Salama
Westlake
Thank you for making the Maintenance team Great!

1/16/96

Wael,

Congratulations on a super year and this recognition of “Sales Rep of the quarter.  You went into over drive and made it happen.
Thank you for your efforts. This award also includes $1,000. Enjoy!

Ron Gibbons
IBM
420 East South Temple, Salt Lake City, Utah 84111

February 4, 2002
Wael Salama
IBM Corporation
P.O. Box 803206
Dallas, TX 75380

Dear Wael,

I’d like to extend my personal congratulations and thanks to you on achieving your 2001 sales quota.
In a year as challenging as 2001, I’m sure you feel good about this outstanding accomplishment.  I trust you feel proud as well.  Your achievements put you in a very select company and your high-performance sales leadership contributed to a year in which IBM moved forward, while most of our competitors did not.  Winning is a great feeling and I want you to feel even greater determination for success this year.
The opportunity has never been better for IBM to reassert our leadership in the industry.  We will do this in 2002 by focusing on our strategic Must Win Battles and by exceeding our customers’ expectations and delivering on outstanding customer satisfaction.  I’m counting on leaders like you to set the pace and drive IBM’s sales team to reach our 2002 goals.
Again, thank you for your contributions in 2001 and my best wishes for an even more successful 2002.

Sincerely,
Mike Lawrie
IBM Coporation
Office of the Senior Vice President
and Group Executive
Sales and Distribution
1133 Westchester Avenue, White Plains, NY 10604

February 10, 1999

Dear Wael Salama:

More that one of our customers has informed us via an IBM approved survey that they were very satisfied with their experience with YOU.  Thank you for your contribution to our 1998 Customer Satisfaction results. As we move through 1999, we need your continued focus to help us exceed our North American Customer Satisfaction targets.  Only with everyone’s dedication and teamwork will we succeed in reaching World Class Customer Satisfaction.
In addition, your name has been entered into our Role Model Award Lottery.  Stay tuned for the upcoming announcement of Lottery Winners.

Sincerely,
Dan Fortin
VP, Call Centers
IBM Americas

June 3, 1998

Dear Wael Salama,

Many of your customers have informed us via an IBM approved survey that they were very satisfied with their experience with YOU.  Thank-you for consistently demonstrating a strong commitment to Customer Satisfaction.  In recognition of your efforts, I present you with this Customer Satisfaction Pin, as a symbol of your contribution to our results.  Wear it with pride and share your Customer Service Skills with your peers so together we can all be recognized for providing World Class Customer Satisfaction.
In addition, your name will be entered into our Customer Satisfaction Lottery for a chance to win a cash award of One hundred fifty ($150) dollars!  Each and every very satisfied rating you receive hereafter will give YOU more chances to win and our CUSTOMERS more reasons to call!

Sincerely,
Dan Fortin
GM,NA Sales Centers

June 10, 1996

Dear Wael,
Congratulations and welcome to the IBM team!  You have earned what I believe is an incredible opportunity.  I hope you are as pumped up to be an IBMer as I am!
Wael, I hope you are passionate about IBM and what lies ahead.  Your future is in your hands.  If you demonstrate your talents, skills, attitude, and high performance the future is very bright.  What will you make of it?  What will you achieve?  How much money will you make?  How far can you go?  It’s all up to you! Go for it!
Keep up the hustle!

Jim
IBM
Office of the Vice President
Direct Marketing
1507 LBJ Freeway, Dallas, Texas 75234
(214) 280-3923

June 10, 1996

Dear Wael,
Congratulations on your winback at Pioneer Flour Mill!  It was nice to see your name in the area newsletter.  Kicking the competition is what its all about!
Keep up the hustle!

Jim Gregory
IBM
Office of the Vice President
Direct Marketing
1507 LBJ Freeway, Dallas, Texas 75234
(214) 280-3923

June 10, 1997

Dear Wael,

Congratulations!  Today is your 1st anniversary with IBM! What a great milestone in your career!
Wael, thanks for the dedication, hard work, and results during your 1st year!  We’ve come a long way since we started Express Maintenance a couple of years ago —-folks like you!
I hope you are setting aggressive goals for year 2!  I’m counting on you!
Congratulations!

Jim
James C. Gregory
1507 LBJ Freeway, Dallas, Texas 75234

December 16, 1998

Wael Salama
IBM Client Representative
IBM Corporation
1177 Beltline Road
Coppell, Texas 75019

Dear Wael,
Congratulations on being an RS/6000 Advantage Program Incentive winner.  It is your participation in programs and incentives of this type that helps us to successfully drive RS/6000 revenue.
The Dallas Sales Center continues to gain momentum and you are a critical part of the coverage strategy.  Your contributions have made a difference on the 1998 RS/6000 results.
Special thanks to you, Wael, for your dedication, leadership and your passion for success. You have done a great job.

Sincerely,
Terri Green, Midrange Server SMB Manager
IBM Corporation
1605 LBJ Freeway
Dallas, Texas 75234

Rob Nester, RS/6000 Solution Executive – WW General Business
IBM Corporation
11400 Burnet Road
Austin, Texas 78758